Last reviewed: 24 September 2026. This Shipping Policy explains how Sandal ‘n Shoe Trade dispatches and delivers wholesale footwear orders placed on trade.sandalnshoe.com.

Coverage

We deliver nationwide across Bangladesh through our logistics partners. International shipments to overseas retailers, distributors and wholesale buyers are arranged on a per-order quotation basis; please contact our sales team before placing the order so we can confirm freight, duties and lead time to your destination.

Order processing time

Orders placed on a business day (Sunday–Thursday, excluding public holidays) are usually acknowledged within 24 hours and prepared for dispatch within 2–3 business days after payment confirmation. Larger bulk orders and mixed-size assortments may require additional preparation time; the sales team will confirm the expected dispatch date at the time of order acceptance.

Delivery timelines

  • Anywhere in Bangladesh: 1–3 days after dispatch.
  • International orders: As specified in the individual freight quotation.

Shipping charges

Delivery anywhere in Bangladesh is charged at ৳150 per carton (12 pairs, our minimum order quantity). The charge is calculated automatically at checkout from the number of pairs in your cart — for example, 24 pairs (2 cartons) = ৳300. Smaller retail quantities are charged proportionally (৳12.50 per pair). The exact amount is always shown at checkout before you pay.

Your first order ships free. Enter the code FIRSTCARTON at checkout to remove the delivery charge on your first order (one use per customer, deliveries within Bangladesh). Other promotional offers that include free delivery are clearly stated on the offer page. International freight is quoted separately, as described under Coverage.

Payment on delivery

Cash on Delivery (COD) is available in most areas of Bangladesh for retail-scale orders below our published threshold. Wholesale and bulk orders typically require full or partial advance payment via bKash, Nagad or bank transfer. Our sales team confirms the accepted payment mode when acknowledging your order.

Order tracking and communication

Once your order is dispatched, we share the courier name, consignment number and expected delivery date with you by SMS, email or WhatsApp using the contact details submitted with the order. Please ensure the phone number provided at checkout is reachable during business hours so that the courier can coordinate delivery.

Undelivered, refused or delayed shipments

If a shipment cannot be delivered because the recipient is unreachable, the address is incorrect, or delivery is refused without a valid reason, the parcel will be returned to our warehouse. In such cases the buyer is responsible for the outbound and return freight charges before we can re-dispatch or refund the order. Delays caused by natural disasters, strikes, courier disruption or other events outside our control are communicated as soon as we are informed.

Damaged or missing items

Please inspect every consignment on arrival. If any item is missing or arrives damaged, notify us within 48 hours of delivery with clear photos of the parcel, the packaging seal and the affected products. We will investigate promptly and arrange replacement, credit or refund in accordance with our Returns and Refunds Policy.

Returns and exchanges

Size exchanges and returns are governed by our separate Refund and Returns Policy. Please review that policy before initiating a return, and always contact our support team first so the correct return address, reference number and packing instructions can be provided.

Contact us

For any shipping-related enquiry, please reach us via the Contact page or through the WhatsApp support number displayed on the site header.